Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. Where do you ship from?
A. Our partners's warehouses and factories are located in USA and China. Some of your items may be shipped separately if you order more than one item.
Q. How long will it take for my items to arrive?
A. It will usually takes 7-25 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It usually takes between 2-5 business days.
Q. Where is you company located?
A. Our head office is located in the US. Our high-quality supply partners are located in China and the US.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all major Credit Cards: Visa, Mastercard, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. Your data is encrypted and held on a secure computer. All data is hosted by top Payment gateways. NO credit card details are stored within our systems or computers, it’s one more assurance that when you place an order with Kool Finds.
A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.